Airport Sucks Customer Reviews and Feedback

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An airport is an aerodrome with extended facilities, mostly for commercial air transport. Airports often have facilities to store and maintain aircraft and a control tower. An airport consists of a landing area, which comprises an aerially accessible open space including at least one operationally active surface such as a runway for a plane to take off or a helipad and often includes adjacent utility buildings such as control towers, hangars[5] and terminals. Larger airports may have airport aprons, taxiway bridges, air traffic control centers, passenger facilities such as restaurants and lounges, and emergency services. In some countries, the US in particular, airports also typically have one or more fixed-base operators, serving general aviation.

STEVE BLAKEMAN, MANAGING DIRECTOR, wrote a pice for INC in which he listed 11 reasons Why Airports Are So Irritating:

1. Statues on the moving walkways: Travelators are a real bonus in big airports, as they can obviously help you get to where you need to be much faster. That is until you come across those challenged individuals who evidently don't realize that there is an etiquette when using them. By all means, if you want the moving walkway to trundle you along at its own pace, then please feel free to stand to one side while you enjoy the ride. But for crying out loud, don't stand right in the middle with your trolley bag by your side, blocking those people who simply want to get to their gate on time. If you want to get your kicks on a mundane ride, go to an under-5's fun fair instead.

2. 100ml means 100ml: How many years have the liquids ban been in effect? Eleven years as of September 26th, to be precise. So why is it that people still don't seem to understand the regulations? How many times has the queue been held up because some guy is arguing that he should be able to take through his 125ml bottle of Paco Rabanne because he has "used more than half of it"? Truth is, you might not like it, but rules are rules and they are there to keep us all safe.​

3. Is this yours, sir?: Beyond the liquid transgressors mentioned in the previous point, a security check is always a place that never ceases to both surprises and irks me in almost equal measure. Some of the things I have seen people trying to get through in their hand luggage almost beggar belief. Among the items I've seen over the years are bullets (with the guy saying he thought it was OK to take bullets because he hadn't brought a gun), a dead turtle (the wife explaining that it had died while they were on holiday and they were taking it home to bury it--why did they bring it in the first place?), a mini-samurai sword (a gift for his children apparently), and a box of fireworks (because you can't get decent ones back home). Seriously, you can't make this stuff up.​

4. Stop and stare: Why do some people gape at the flight departure board as intently as they watch an episode of Game of Thrones? I don't get it. I look at the board, locate my flight, check the gate, and swiftly move on. So why is it, when I check the board around half an hour later, they are still there gawping at the screen? I'm convinced that it's the same people who have been transfixed for years and stand there, moaning gently, like the shopping mall zombies in George Romero's Dawn of the Dead.​

5. Cattle crush: This is a game, a little like Candy Crush, which is played when the boarding announcement has just been made. Then, irrespective of which class you are in or the airlines' often pathetic attempts at segregation, everyone rushes for the door, thus creating the inevitable bottleneck. It always reminds me of the free-for-all when they open the breakfast buffet at a cheap hotel. On the rare occasions that the staff does step in to sort out the melee, I must admit that I give an internal fist pump when the interlopers are vanquished and sent to the back of the queue. 6. Weakling Wi-Fi: I have a theory that airports purposely put in the worst possible free Wi-Fi they can find (the kind that makes dial-up seem positively rapid) so that you simply have to upgrade to their exorbitant premium service--which, incidentally, still packs about as much punch as an asthmatic mouse​.

7. Are we there yet?: That sinking feeling when you realize that not only are you going to have to get to another terminal via the airport underground system, but you then have to take a coach to your plane. Crammed in like sheep on a sweaty bus with wheezy air conditioning to drive another 20 minutes to finally get to your aircraft. The only enjoyment is watching that one cocky passenger (and there is always at least one) who thinks he or she is too cool to hang on to support and then plants his or her face firmly into another passenger's backpack when the bus lurches to a halt.​

8. Why do I need to show my boarding pass to buy anything?: Look, I understand that the airports and their retailers want to build up a profile of their users, and the boarding pass is a useful mechanic to help them do that. I'm sure the likes of Chanel, Paul Smith, and Burberry glean a lot from it. But do I really have to show my boarding pass to buy a bottle of water and a packet of Peanut M&M's?

9. Cry baby: Is it just me, or is there a toddler throwing the mother of all tantrums pretty much everywhere you look at an airport? I was at Frankfurt Airport last week and counted 17 different kids losing the plot whilst en route to my boarding gate. That's a lot of tears. And snot. As a father of three, I know what it's like. Kids get sensory overload with all the new sights and sound at airports, and it's pretty much a guarantee that at some stage they are going to implode.

10. Bagging a bargain?: You might think you are getting a great deal when purchasing a product in Duty-Free. Sadly, the truth is, you probably aren't. The retailers know you are a captive audience with time on your hands, plus there is the prevailing myth that Duty-Free shops are cheaper than the High Street. However, the latest research on pricing discovered that across a wide range of products, from perfume to watches and clothing to wine, you could be paying up to 99 percent more than in a supermarket or online. My simple tip? Always Google the price of what you are about to buy in Duty-Free to check whether you can get it for less elsewhere. I wish I hadn't purchased that foot-long Toblerone now.

11. Breakfast boozers: It doesn't matter which airport you are in--anywhere in the world, at whatever time of day, you will see the breakfast barflies throwing back their tipple of choice. Whether they are going on holiday or on a business trip, the urge to imbibe copious amounts of alcohol before they board their flight seems almost universal. And it's becoming a real problem, with the occurrence of booze-fueled air rage incidents on the rise. Certain airlines are recommending that passengers should be limited to a maximum two-drink rule before they board an aircraft. From what I can see, the breakfast boozers would simply get around that by ordering two pints of vodka.

So, are you annoyed by airports as much as I am, or do you still enjoy the experience? If you do hate them as much as I, which other facets of airports do you abhor? And as you contemplate those questions, I'm at Heathrow airport today, and as I am about to hit the publish button on this article I have already witnessed more than half of these annoyances. Just saying...

Reviews

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Customer Service Representative (Former Employee) says

"I wouldn’t recommend anyone working for this company especially in Boston location. Management is really bad; they don’t have anyone qualified for management position. They totally lack of the knowledge of management because they just have high- school diploma. Additionally; if you don’t have any relationship with your manager; you will be treated unfairly. The company doesn’t have any benefits for employees at all. Cons: No benefits; horrible management; unfair treatment; rude colleagues"

Ramp Agent (Former Employee) says

"Really don't worth it. People are selfish, if you are new, get ready, they will treat you like a child, slot of favoritism between managers . Look somewhere els. Cons: Nothing."

Ramp Agent (Former Employee) says

"This company has the worst management is horrible & they treat the workers like nothing and takes them for granted don’t work for them a waste of time"

Airport Ramp Agent (Former Employee) says

"● Work-life balance"

Gate Lead (Former Employee) says

"For the amount of work required, the pay is very low. There are long irregular hours and strenuous work. Management is not always responsive to employees. Cons: low compensation, long hours, stressful work environment"

GSE Technician (Former Employee) says

"Worst place to work Cons: Management"

Supervisor (Current Employee) says

"Breaking your back and doing back to back flights. All management run by Mickey mouse. They abuse every employees and nothing been done. GM hides all the problems from head office. If you want to dig your own grave then work there. Cons: They work you to ground, less pay, back breaking, poor management"

Cargo Lead Supervisor (Former Employee) says

"Unless your part of the little click, you don't get the hours and the pay is very minimal. A lot of people doing nothing and too many bosses and nor enough workers. Not enough hours because the company is constantly losing contracts because of the poor work habits.... Cons: Salary, not enough work, bad management and no one wants to work."

Ramp Agent/Baggage Handler (Current Employee) says

"Management is the key word"

Cabin Agent (Current Employee) says

"This is a terrible work environment. You don't get paid right, management team is horrible, everyone picks a clique to be in and overall it's horrible. They hire you as part time because they do not want to give you your full benefits of PTO and Sick time. There are 3 managers working in the same office for different contracts under ATS. Regardless if you request time off from months in advance, one of the managers constantly decline the PTO and he is not even under the contract of your job. They do not ever use your PTO so it stacks up and over"

Rather not say (Former Employee) says

"In the summer, it is super easy, but almost boring. When winter comes around everything falls apart. You never feel valued as an employee, and no matter what you do, it is never enough to satisfy your bosses. For the most part you work with pretty solid individuals though, so that is a huge bonus. It should be seen as nothing more than a temporary transition to hopefully a better job in the future."

Ramp Agent (Current Employee) says

"Definitely Do Not Recommend ATS (Atlanta) .. Since Hiring Date They’ve Been Playing W/ People Pay Checks .. After A Whole Year They Still Can’t Get Right .. They Care Less About Their Employees Safety & Well Being, They Skim Through Trainings, Give Answers To Tests From Corporate Just To Make It Seem Like They’ve Taught The Trainees, If You’re New To Aviation This Is Not It, Because You’d Most Likely Get Hurt On The Ramp, Or Worse Die.. ..I Do Not Recommend"

Passenger Service Agent (Former Employee) says

"This is the worst place you could ever work at. Management sucks they don’t know what they are doing and often times they are very messy. Some days at work you wouldn’t even have the chance to clock in so you basically working for free half the time and you rarely get breaks. DONT WORK HERE! honestly ATS needs to lose all their contracts in the dfw area they are horrible!!!"

Ramp Agent (Former Employee) says

"Never have I been so dissatisfied with a company other than amazon, the management was all family so if you had a problem with someone you could not really go to anyone else and resolve it, they’ll blame you for situations when they don’t have proof. Save yourself the trouble"

Ramp Service Agent (Current Employee) says

"No benefits, no PTO, no sick days - hired part time but expected to work up to 14 hours! Watch your hours/pay. Also no flight discounts, but you do the same work as employees who work for the actual airline."

Aircraft Cleaner (Former Employee) says

"in my experience this was not healthy environment to work with, nothing matter and your voice ,opinions concerns are never heard. I felt like a slave and not appreciated for the years I devoted to the company. I’m glad I am out of there."

Ramp Agent / crew chief (Former Employee) says

"The pay was horrible, they didn't Appreciate your hard work, when something goes wrong on the job they quick to blam you when things goes wrong need new management team for CMH"

Unhappy Agent (Former Employee) says

"I have 3 words to say about Airport Terminal Service.... Don’t Work Here!!!!"

Ace Parking (Former Employee) says

"No one is allowed to get promoted and the management team will tell all your business the union representatives sucks and they cheat you out of your hours"

Supervisor (Former Employee) says

"Overall, the company itself is unorganized. Management staff is rude and inconsiderate. Not much training is done, they just expect you to learn everything on your own."

Former Employee - Information Security Manager says

"I worked at DFW International Airport full-time for more than 8 years Cons: Very secretive bunch the old timers, anyone with more than 10 years at that place belong to that group and some are sitting there for 40 years in the exact same position. No scope for growth or development, very toxic environment."

Current Employee - Asd Security says

"I have been working at DFW International Airport full-time for more than 5 years Cons: Management looks for ways to lower morale. We are now forced to work more for less money. Management keeps threatening lay offs."

Former Employee - Police Officer says

"I worked at DFW International Airport full-time for more than 8 years Cons: The politics within the Department of Public Safety in general, and the Police Department specifically, are HORRIBLE! Management plays favorites and doesn't try to hide it. Promotions are not merit-based, but follow an interview schedule designed to promote whoever management already has in mind. Officers not liked by senior staff are unofficially blacklisted and are constantly harassed until they retire, quit, or are fired through creative and legally dubious means. Diversity is a joke, unless you are a white male. There has never been a female Police Chief or a Police Chief of color. In the history of the department, there has only been one female assistant chief, who had to file suit in order to promote. Currently, there is one black male assistant chief, though it appears he was selected purely for his skin color and nothing else. DFW Police so White! Pay will always be "middle of the market," based on annual salary surveys. There is plenty of overtime to work, but that only contributes to officer burnout and apathy. HR is NOT there for the employee. Don't bother making a complaint or raising concerns about toxic work environments, since HR's only concern is protecting senior staff. You will not get anywhere. The lack of leadership over the years has created a department full of apathetic, complacent officers. There are a handful of officers who actually care, but most are there to collect a check and wait 25 years for a mediocre pension."

Former Employee - Security Officer says

"I worked at DFW International Airport full-time Cons: Management is terrible! Supervisors are a joke with an exception of a few. Thanos is a complete idiot. As a retired guy, I don’t understand how this place runs. And with a return on investment of 2-3 % per year, why? You can return 5-10%+ elsewhere."

Current Employee - Unarmed Security Officer says

"I have been working at DFW International Airport full-time for more than a year Cons: -Horrible Upper Management -Lies -Corruption -Horrible Leadership -Terrible Schedule"

Former Employee - Airport Security Supervisor- DPS Airport Security Department says

"I worked at DFW International Airport full-time for more than a year Cons: Really really bad environment daily. This place treats workers so poorly on a daily basis that the attitude amongst employees and fellow Supervision is polar opposite from the norm. Its a dog eat dog environment with little to no support from management or Human Resources. I do not recommend. There is a ton of turnover and complaints filed with EEOC, HR, and Management weekly. Lawsuits are common, seriously dysfunctional department."

Former Employee - Anonymous Employee says

"I worked at DFW International Airport full-time for more than a year Cons: there are opportunities to learn. the are no chances for advancement. is is a good-ol-boy place where only men can get ahead. pay is well below other places. raises are regular at 2-3%."

Current Employee - Airport Security Officer- Department of Public Safety says

"I have been working at DFW International Airport full-time for more than 3 years Cons: Absolutely horrible excuse of leadership, they utilize fear mongering and intimidation with officers and are on a power trip. Many unethical hiring decisions, to include promoting newly hired individuals into Lead and Supervision positions. Recently promoted a chiefs child over individuals with many years experience. Certain Supervision alter individuals schedules in order to support their own inappropriate relationships. Some management is rarely ever around and literally only works 25-35% of the time yet gets paid a hefty annual salary. Several incidents of inappropriate sexual relationships are ongoing currently between Supervisory or Lead figures and subordinates. Officers approach management with concerns and are "labeled" all while sweeping wrongdoings under the rug. When Human Resources are notified of incidents and poor treatment of Officers it goes unresolved. Several veteran, and many newer Officers have jumped ship, or in the process of jumping ship currently to transfer into any other job at DFW or resigning to other employers because they say are tired of the years of abuse, corruption, and unethical treatment in the Airport Security Department. There is little to enjoy about going to this place daily, very little support, very little resources, very poor leadership, and HR department that is pointless. Extremely corrupt organization that abuses workers and does little to foster any positivity on a daily basis."

Current Employee - Salary Developer says

"I have been working at DFW International Airport full-time for more than a year Cons: Loud. People jabbering all day no consideration for others."

Current Employee - Customer Service Specialist says

"I have been working at DFW International Airport full-time for more than a year Cons: Poor decisions made by leadership They simply do not care about workers I was treated horribly by supervision to include verbal abuse, and mental abuse. Human resources has one function, protect DFW and do not act as an advocate or mediator. This place is abusive and abrasive to work at daily and in many ways reminded me of an abusive relationship I unfortunately was in many years ago. When I tried to get out of my department and test the waters in a different area of DFW I was only shot down or ignored after applying for over 15 jobs. Many veteran employees warned me that it DFW doesn't hire within. So that's my summary in a nutshell."

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